● What wax are your candles made of?
Our candles are crafted from 100% natural soy wax. This eco-friendly, plant-based wax burns cleanly without releasing toxins, allowing the fragrance to unfold beautifully and last longer.

● What type of wick do you use?
We use wooden wicks that create a unique atmosphere of comfort. As they burn, they produce a gentle, soothing crackling sound, reminiscent of a fireplace.

● What fragrances do you use?
We use premium-grade fragrance oils manufactured in the UK. Designed specifically for luxury home scents, they undergo rigorous quality control.

● Are your products safe for allergy sufferers?
A detailed list of potential allergens is provided on our website and packaging for every scent. This allows you to check compatibility and choose your perfect fragrance with confidence.

● Can I use candles in rooms with children and pets?
Yes, our candles are safe when used according to the safety guidelines. We recommend placing burning candles out of reach of children and pets.

● How do I burn my candle for the first time?
Allow the wax to melt fully to the very edges of the jar, which may take up to 4 hours. This sets the "wax memory" and prevents tunneling.

● Why should I trim the wick before every use?
Trimming the wick to 0.5 cm keeps the flame at the correct height and prevents soot, ensuring a clean burn.

● Can I burn the candle for longer than 4 hours?
We recommend 2–3 hour sessions. Do not exceed 4 hours per burn; this prevents overheating and keeps the fragrance oils from burning off too quickly.

● When should I stop burning the candle?
Stop when about 1 cm of wax remains. This protects the container from overheating and cracks.

● What should I do if the candle is "tunneling"?
Gently heat the surface with a hairdryer or wrap the jar in foil with a small hole at the top to melt the outer edges.

● How should I store my candles?
Store in a cool, dry place away from direct sunlight to preserve color and fragrance.

● Why should I avoid drafts?
Drafts cause the flame to flicker, leading to soot, an uneven burn, and faster wax consumption.

● How long does production and shipping take?
Each candle is handcrafted to order. Production takes 3–5 business days, after which your order is handed over to the delivery service.

● What should I do if my candle arrives damaged?
We take great pride in our packaging, but if an item is damaged during transit, please contact us within 24 hours of delivery with photos.

● Who is responsible for delivery delays?
While we guarantee timely dispatch, we are not responsible for delays caused by the courier service, but we are happy to assist in resolving the matter.

● Do you offer gift packaging?
Yes, our aesthetic packaging is designed to be a beautiful gift for yourself or your loved ones straight out of the box.

● How do I clean the jar after the candle is finished?
Once done (leaving 1 cm of wax), pour hot soapy water into the jar. The residue will easily lift away.

● How can I reuse the container?
Our stylish jars are perfect for storing jewelry, cosmetics, stationery, or as planters for succulents.