Privacy Policy

At Suntime, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your data when you visit our website https://suntimecandles.co.uk.

Who we are

Suntime is a UK-based business providing handcrafted candles and creative workshops. Our website address is: https://suntimecandles.co.uk. For any privacy-related inquiries, you can contact us at info@suntimecandles.co.uk.

What personal data we collect and why

Orders & Accounts: When you buy a candle or book a workshop, we collect your name, billing/shipping address, email, and phone number. This is necessary to process your order and contact you.
Payments: We do not store your card details. Payments are processed securely via Stripe, Apple Pay, Google Pay, or Klarna. These providers may collect data according to their own privacy policies.
Comments: If you leave a comment, we collect the data shown in the form, plus your IP address to help spam detection.
Cookies: We use cookies to keep track of your cart contents while you browse our site and to remember your login details for your convenience.

Who we share your data with

We only share your data with third parties that help us run our business:

Payment Providers: To process your transactions (Stripe/Klarna).
Shipping Services: To deliver your candles (e.g., Royal Mail).
Email Services: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Order information: We keep records of your purchases for at least 6 years to comply with UK tax and accounting laws.
Comments: These are retained indefinitely so we can recognize follow-up comments automatically.
User Profiles: For registered users, we store the personal info provided in their profile until they choose to delete it.

What rights you have over your data

If you have an account or have left comments, you can:

Request an exported file of the personal data we hold about you.
Request that we erase any personal data (except data we must keep for legal or security purposes).

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Personal data related to payments and shipping may be processed by providers operating within or outside the UK/EEA, ensuring they comply with strict data protection standards.

Contact Information

For any questions regarding this Privacy Policy or your data, please reach out to us:

Email: info@suntimecandles.co.uk
Location: Aberdeen, Scotland, UK